... duty. Austerity Homelessness Policy implementation Welfare reform Localism Act Street level bureaucrat This paper draws on Michael Lipsky’s (1971, 1980) street level bureaucrat conceptual framework to assist in an understanding of how frontline homelessness officers...

... policies in the frame of similar reform trajectories (decentralization and marketization) but different modes of governance (multilevel vs hierarchical). Design/methodology/approach Moving from a policy implementation studies approach, the paper assumes that substantive reforms and procedural reforms...