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Keywords: Purchase intention
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Journal Articles
Bridging the chatbot connection: the role of AI-driven chatbot affordances in e-commerce purchase intentions
Available to PurchaseKalindu Mithila Bandara Yatawara, Tharaindu Sampath, Poorni Lakshani Kalupahana, Shehani Oshani Rathnayake, Nisha Jayasuriya, Nilmini Rathnayake
International Journal of Sociology and Social Policy 1–21.
Published: 05 December 2025
...Kalindu Mithila Bandara Yatawara; Tharaindu Sampath; Poorni Lakshani Kalupahana; Shehani Oshani Rathnayake; Nisha Jayasuriya; Nilmini Rathnayake Purpose This paper explores how AI-driven chatbots, using social support and affordance theories, influence consumer behavior and purchase intentions...
