.... Secondly, it analysed how these professionals have performed their duties according to the street-level bureaucracy theory. Finally, the third question examines social workers' strategies to guide their professional role when they may have had more discretion in their actions. The research also examined...

... 05 01 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only India Welfare state Uncertainty Primary care Street-level bureaucracy Medical risk India’s health system features regulatory and market conditions characteristic of many...

... into their evolution. 11 09 2023 31 10 2023 13 12 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only General practitioners Street-level bureaucracy Mental health Qualitative methods Cross-national comparison Differences also exist...

... be contacted at: tatcsu@tu.ac.th 01 04 2023 30 10 2023 18 11 2023 13 12 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Street-level bureaucracy Transformational leadership Public service motivation Psychological...

... Pagiotti can be contacted at: susanna.pagiotti@unipg.it 29 03 2023 12 09 2023 02 11 2023 06 11 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Street-level bureaucracy Social services Frontline workers Urban and rural...

... of connections and involvement, considered “good” per se. In this framework, professionalism and discretion acquire new and problematic meanings compared to street-level bureaucracy processes. Research limitations/implications Based on a case study, the research results cannot be generalised...

... © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Street-level bureaucracy Activation Caseworker Austria Discretion Social rights In direct contact with clients, caseworkers exercise discretion in one way or another in active labour...

... to face with users’ expectations. Secondly, the authors intend to discuss these issues analysing SLBs not only as agents with individual preferences. Thirdly, the research design allows the authors to return to the street-level bureaucracy theory its comparative essence, proposing a comparative strategy...

... relations and on daily practices in PEOs. Economic crisis Unemployment Activation policies Public employment offices Street-level bureaucracy Unemployment has become the premier social problem for many European countries during the recent economic crisis. Consequently, scholars and policy...