Smart cities and tourism: co-creating experiences, challenges and opportunities

The development and commercialisation of the internet and thereafter the information and communications technology (ICT) have enabled not only new business models but also augmented the tourism sector. In particular, the advancement in technology has dramatically changed the habitat of tourism, the way people travel and their behaviour in a tourism destination. As such, the concept of “smart city” and “smart tourism” has become an ideal “marriage” affording both challenges and co-creation opportunities (the “what”) to be faced by various stakeholders (the “who”) and the tourism destinations (the “where”). This book is a timely and comprehensive collage of key issues...