... motivates the choice of this city as a case study, since there is a need to develop tourism policies to solve this social problem, and from our perspective, research plays a fundamental role. The social impact of the research is assessed through interviews, surveys, social media, communication...

...Manuela De Carlo Purpose – This study aims to develop and validate a scale for the assessment of the quality of the meta-management process that helps urban destinations to identify potential improvement in their strategy and possible paths to enhance destination competitiveness. Design...