... monitor such activities in electronic environments, as they may have negative consequences, thus revealing the need to take corrective or preventive measures. For this reason, the research is important in terms of not having such a large-scale study in the literature and contributing to the hospitality...

... process is critical for the development of effective strategies to drive sustained customer loyalty. Customer loyalty Customer involvement Moderated mediation Hospitality Millennials Customer behavioral engagement Second, the fact that some consumers are passive receptors of online contents...

... relationship via the philosophical lens of convivialism. Findings This study conceptualizes conviviality in the guest–host relationship. A convivial guest–host relationship is characterized by well-being mutuality and hospitality mutuality. Such a relation can be built when the guest and the host form...

.... Licensed re-use rights only Portugal Hospitality Print media Overtourism Host–guest relationship The growth of the travel and tourism industry around the world has presented a series of challenges for sustainability and, above all, for the quality of life of those who live in cities...

... features has been very important in customer satisfaction and service quality management in the hospitality industry for years. As Bitner (1992 , p. 57) stated, “the ability of the physical environment to influence behaviors and to create an image is particularly apparent for service businesses...