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Keywords: Mixed analysis method
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Journal Articles
Assessment of hotels’ online complaints in domestic tourism: mixed analysis approach
Available to Purchase
International Journal of Tourism Cities (2024) 10 (3): 1027–1045.
Published: 08 April 2024
... with the mixed analysis method. In this context, the authors collected 1,012 comments on the website between 2016 and 2019. Findings According to the results of the study, the most intense complaints were found to be concentrated in categories such as ambience, food and staff. Originality/value First...
