... experience at World Heritage Sites (WHS) can be caused by perceived crowding. Originality/value So far, current literature has investigated the direct (either positive or negative) relationship between perceived crowding and post-visit behaviours of tourists (Nie et al., 2022; Papadopoulou...

...Nurul Diyana Md Khairi; Hairul Nizam Ismail; Syed Muhammad Rafy Syed Jaafar Purpose The paper aims to comprehensively use the knowledge of tourist spatial behaviour to improve World Heritage Site (WHS) management. Efficient heritage management can be achieved if critical aspects such as tourist...

...) in a tourist destination that is a World Heritage Site, such as the city of Lima (Peru). Bearing in mind the perception of heritage by the foreign visitors, four types of tourists were determined: alternative tourists, cultural tourists, emotional tourists and heritage tourists. Design/methodology/approach...