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Keywords: Customer experience
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Journal Articles
International Journal of Wine Business Research (2024) 36 (3): 370–405.
Published: 11 June 2024
... in more limited cases. This suggests that narratives focused on products may have a wider appeal in enhancing the online customer experience. Originality/value This research underscores the strategic significance of balancing the focus between brand and product in crafting storytelling narratives...

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