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Keywords: Electronic commerce
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Journal Articles
A typology of online buyers for French wine web sites based on electronic service quality dimensions
Available to Purchase
International Journal of Wine Business Research (2010) 22 (4): 335–348.
Published: 09 November 2010
... dimensions. This paper's typology shows how these dimensions contribute to differentiating the groups. © Emerald Group Publishing Limited 2010 Customer service quality Internet Electronic commerce Wines Customer profiling Over the last 20 years, research on traditional service...
Journal Articles
Trust and online wine purchasing: insights into UK consumer behaviour
Available to Purchase
International Journal of Wine Business Research (2008) 20 (1): 68–85.
Published: 21 March 2008
... in an online situation and also in an initial purchase situation. Sarah Quinton can be contacted at: sequinton@brookes.ac.uk © Emerald Group Publishing Limited 2008 Trust Electronic commerce Wines United Kingdom Consumer behaviour Relationship marketing The international wine...
