Companies should pay for shop steward training — Len Neal Available to Purchase

The increasing sophistication and authority of the shop steward in British industry demands a new attitude by management towards his role in industrial relations. Far from being a bulwark against cordiality on the shop floor, he is often the means by which this is achieved. CIR chairman Len Neal believes that management as well as the unions will benefit from better trained shop stewards. Preston Witts reports