Where the buck should stop

Last month, John Thompson and John Forge examined some of the oft‐quoted shortcomings of British management and concluded that too much senior executive time was devoted to issues which have traditionally been the responsibility of middle‐managers. Here, they set out to identify further causes of mis‐spent time and the repercussions that are likely to follow if influence and authority are not re‐delineated from shopfloor to boardroom.