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Volume 94, Issue 1
1 February 1994
Industrial Management & Data Systems Cover Image for Volume 94, Issue 1
Research Article| February 01 1994

Expert Systems: A Service Industry Exigency

;
John Tieperman
Is at the Department of Management and Marketing, College of Administration and Business, Louisiana Technical University, Ruston,USA.
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;
R. Anthony Inman
Is at the Department of Management and Marketing,College of Administration and Business, Louisiana Technical University,Ruston, USA.
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Roger A. Pick
Is at the Department of Management and Marketing, College of Administration and Business, Louisiana Technical University, Ruston,USA.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-5783
Print ISSN: 0263-5577
© MCB UP Limited
1994
Industrial Management & Data Systems (1994) 94 (1): 09–12.
https://doi.org/10.1108/02635579410053334

The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education,financial services, transport and marketing, argues that expert systems can preserve and distribute knowledge, enhance standardization, improve service and reduce costs.

Keywords: Computer service, Competitive advantage, Decision making, Efficiency, Expert systems, Service industries
© MCB UP Limited
1994
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