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Computers were originally intended to crunch numbers, store and retrieve data at high speeds, and create accounting reports. New software and even new computers have changed the use of computers in today′s business. The growth of a technology called artificial intelligence (AI) attempts to make a computer capable of manipulating symbols. A branch of AI that has evolved recently attempts to capture knowledge and perform tasks that would require a human expert. These types of computer systems are called knowledge‐based expert systems. Knowledge‐based expert systems, also called expert systems, allow computers to assist in expert human tasks involving: complex planning and scheduling; diagnosis of diseases; locating mineral deposits;configuring complex computer hardware; and trouble‐shooting locomotive problems. Expert systems are expected to change the way businesses operate by altering the way people think about solving problems. Conducts a brief investigation into the underlying philosophy of this new software for computers.

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