Guest editorial: Digital ecosystems of service robot: artifacts, behaviors, organizations and design perspectives

Following Engelhardt et al. (1992), service robots have been enhanced through a variety of disciplinary and interdisciplinary studies such as information systems, design, industrial engineering and innovation. Recently, robots have emerged as game changers, transforming traditional approaches to management, communication and collaboration, thereby impacting both individual behavior and organizational performance (Belanche et al., 2020; Wirtz et al., 2018).

Over the past decade, service robots have evolved from an era of technological experimentation to one of industrial application, and we now live in a time where robots coexist with us as essential artifacts and...