Cover Story

The essence of air travel is speed. Consequently, air passengers expect speedy, as well as reliable, service. With passenger aircraft developing into larger machines, more passengers check in for each flight, and with the number of flights increasing at busy airports, the total throughput of passengers is growing. Accordingly the administration and procedures have to be made more streamlined in order to keep pace. Furthermore, there is need, in the face of competition, to make economies and at the same time to maintain, or even to improve, customer service. Fortunately, increasing and better use of computer systems is enabling airports to do just this.