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Motivation is central to management. Previous work and practice has been based on the work of Maslow and Herzberg. This approach has not always been successful. A new theory, the social action theory of behaviour, is emerging. It argues that the understanding of behaviour needs to be expanded beyond an understanding of inner psychological needs to an understanding of the wider social setting in which behaviour takes place. Hence the task of managers is to understand what their workers, subordinates and even superiors actually think of themselves and their situation, what they want, and recognise the interpretation that they place on their work.

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