The impact of information systems on the efficiency of banks: an empirical investigation

Financial institutions, and banks, in particular, are one of the largest investors in information systems (IS) and information technologies (IT) and there are indications that this trend is likely to continue. However, there is growing concern that IS investments are not yielding the anticipated results, an issue that is of grave concern to many CEOs and top managers. One way to address this concern is to analyse the relationship, if any, between investments in IS and an organization’s efficiency measures. Reports the results of an empirical study that assesses the role and contribution of ISs to a bank’s efficiency, based on a study of nationalized banks in the state of Florida. More specifically, reports on the role of ISs in achieving business goals, improving productivity, and enhancing customer service in banks.