An integrated production performance measurement system

Presents an original integrated production performance measurement system (IP2MS) based on a model able to examine simultaneously several production performances of different operation centres of a firm. The need for an integrated examination of the performances is of crucial importance for today’s manufacturers in order to achieve a competitive advantage. Obtains a quantitative and homogeneous appraisal of the production performances; furthermore, identifies activities responsible for the major differences between actual and desired levels of performance. The proposed model has been empirically tested in some significant medium‐large enterprises of Northern Italy.