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Journal Articles

Empirical study of public sector employee loyalty and satisfaction

Ali Turkyilmaz, Gulsen Akman, Coskun Ozkan, Zbigniew Pastuszak

Industrial Management & Data Systems (2011) 111 (5): 675–696.

https://doi.org/10.1108/02635571111137250

Published: 24 May 2011

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Journal Articles

Development of a customer satisfaction index model: An application to the Turkish mobile phone sector

Ali Türkyılmaz, Coşkun Özkan

Industrial Management & Data Systems (2007) 107 (5): 672–687.

https://doi.org/10.1108/02635570710750426

Published: 29 May 2007

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