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Keywords: Customer satisfaction
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2002) 102 (5): 252–259.
Published: 01 July 2002
...Te‐King Chien; Chin‐Ho Su; Chao‐Ton Su For an enterprise striving to implement total quality management (TQM), customer satisfaction (CS) is an important objective to achieve. The success of CS is not only closely related to a company’s TQM performance but it also has permanent effects...
