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Keywords: Total quality managament
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2002) 102 (5): 252–259.
Published: 01 July 2002
.... The implementation steps developed over nine years of CS implementation would be used as the foundation in building the CS implementation framework so that the possibility of actual performance failure would be minimized. © MCB UP Limited 2002 Implementation Customer satisfaction Total quality...
