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Keywords: Total quality managament
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2002) 102 (5): 252–259.
Published: 01 July 2002
... awards, it is more apparent that CS is important in a corporation’s future growth. © MCB UP Limited 2002 Implementation Customer satisfaction Total quality managament 1. 1 price; 2. 2 product quality; 3. 3 service quality; 4. 4 innovation; and 5. 5 corporate...
