... compared to low-skilled users, making their participation both challenging and critical. Design/methodology/approach From a coping theory perspective, this study considers users' cognitive, affective and behavioral adaptation strategies and investigates how AI features – accuracy and emotion...

... different types of AI service failure and find that there are order effects on firm value across the service failure event types: accuracy > safety > privacy > fairness. Originality/value First, this study is the initial effort to empirically examine market reactions to AI service failure...