.... The purpose of this paper is to integrate manufacturing, inspection and after-sales service data to make full use of machine learning algorithms for estimating the products’ quality in a supervised fashion. Proposed frameworks and methods are applied to actual data associated with heavy machinery engines...

... Ardalan, Jack Hammesfahr and James Pope are with the MIS/Decision Sciences Department, College of Business Administration, Old Dominion University, Norfolk, Virginia, USA. © MCB UP Limited 1992 After‐sales service Costs Customer satisfaction Maintenance Service equality TQM ...

... Standards Institution for excellence in customer engineering services. Without a computer system to control such a vast service operation, this would have been impossible to achieve. After‐Sales Service Computer Systems Control Systems Maintenance United Kingdom © MCB UP Limited 1988...