.... The purpose of this paper is to integrate manufacturing, inspection and after-sales service data to make full use of machine learning algorithms for estimating the products’ quality in a supervised fashion. Proposed frameworks and methods are applied to actual data associated with heavy machinery engines...

... the strategy that provides the highest repair quality at a minimum total cost. Provides guidelines for implementing the optimal strategy. © MCB UP Limited 1992 After‐sales service Costs Customer satisfaction Maintenance Service equality TQM TOTAL QUALITY CONTROL: THE REPAIR FACILITY 7 I...

... in the achievement of adequate quality, is stimulated and encouraged to do so. EEC Legal Pressure Emerges Sadly, Copystatic is still the only British company in its sphere to have gained BS 5750, despite its first appear- IMDS March/APril 1988 5 © MCB UP Limited 1988 After‐Sales Service Computer Systems...