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Keywords: After-sales service quality
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Journal Articles
Service quality strategies of service-oriented manufacturer competing with third-party service provider
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2026) 126 (6): 1965–1989.
Published: 16 December 2025
...JinZhe He; Xu Chen Purpose This article investigates how service-oriented manufacturers, competing with third-party service providers, strategically determine after-sales service quality. It examines whether manufacturers should pursue high-quality or low-quality service positioning under...
Includes: Supplementary data
