...Li Cui; Mengru Zhai; Jing Dai; Yang Liu; Pan Zhang Purpose In light of the lack of subjective criteria and scientific rationality in current sustainability performance assessment, the purpose of this paper is conducted to improve the sustainability performance assessment of high-tech firms...

... process. The instrument, WebQual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e‐commerce and e‐government offerings. The metrics and findings demonstrate not only the strengths and weaknesses of the sites...