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Keywords: Capability
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Journal Articles
Social customer relationship management and organizational performance: testing a conceptual model in the North African context
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2021) 121 (7): 1617–1641.
Published: 18 May 2021
... exploring the impact of SCRM on firm performance and the relationships between SCRM use, engagement, CRM capabilities and performance. Design/methodology/approach The authors collect a sample from 227 companies using a survey and test the model using structural equation modelling. Findings...
Journal Articles
Critical operations capabilities for competitive manufacturing: a systematic review
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2017) 117 (5): 801–837.
Published: 12 June 2017
...Cinzia Sansone; Per Hilletofth; David Eriksson Purpose The purpose of this paper is to investigate systematically the topic of operations capabilities within the operations strategy area. The output is a framework that will benefit researchers and firms to gain a more complete understanding...
