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Keywords: Client satisfaction
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Journal Articles
Industrial Management & Data Systems (2021) 121 (12): 2365–2386.
Published: 04 October 2021
... needs and those aimed at containing costs. Offshoring Service-level agreement Work practices Transition processes Client satisfaction Viswanath Venkatesh can be contacted at: vvenkatesh@vvenkatesh.us 29 09 2020 11 04 2021 27 07 2021 © Emerald Publishing...
Includes: Supplementary data

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