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Keywords: Complaints
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2010) 110 (9): 1402–1419.
Published: 28 September 2010
...Agnieszka Sitko‐Lutek; Supakij Chuancharoen; Arkhom Sukpitikul; Kongkiti Phusavat Purpose The paper aims to examine existing information flows formally and informally within a customer complaint handling process, and to identify possible improvement areas to strengthen the effectiveness...
