... participants from China's two largest digital platforms, hierarchical regression is used to validate the conceptual model and hypotheses. Findings The empirical results show that contract completeness and information technology governance independently improved financial performance, while contract...

...Qian Yang; Liping Qian; Xiande Zhao Purpose This paper assesses whether communication via interpersonal and IT channels accounts for short-term financial performance and long-term orientation and how these effects are influenced by contract completeness and technology usage in platform builder...