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Keywords: Customer coordination
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Journal Articles
The impact of cross-functional coordination on customer coordination and operational performance: an information processing view
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2022) 122 (1): 167–193.
Published: 20 October 2021
...Siyu Li; Kedi Wang; Baofeng Huo; Xiande Zhao; Xiling Cui Purpose This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational...
Journal Articles
Information sharing, coordination and supply chain performance: The moderating effect of demand uncertainty
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2019) 119 (5): 1046–1071.
Published: 07 June 2019
... examines how customer IS influences customer coordination under various levels of demand uncertainty (DU). Design/methodology/approach The conceptual model for this study is designed on the basis of information-processing theory (IPT). Using data collected from 622 manufacturers in mainland China...
