... that the structural model has a good fit and indicates that perceived system quality, perceived content quality, customization, perceived ease of use, and perceived risk directly influence users’ opinions toward broadband television and indirectly affect their continuance intention to use through attitude to use...

... various customers' requirements. Design/methodology/approach The proposed system is equipped with the “distributed problem solving” feature which automatically identifies and divides the potential quality problems into sub‐problems and directs straight to the associated agents that are capable...

...Eugenia Y. Huang; Chia‐Yu Lin Purpose This paper derives a personalization framework for financial services by a literature review and examines the framework against the customer's perspective via the Delphi method. Design/methodology/approach The framework exhibits a product‐process viewpoint...