...Chinho Lin; Ju‐Chuan Wu; Hua‐Ling Tsai Purpose This study attempts to develop an approach with triangulation to explore the determinants of knowledge flows, as well as the relationships among them. Design/methodology/approach The proposed approach with the use of triangulation is designed...

.... In this context, the authors analyse the main determinants of user experience with a specific institution's products. Design/methodology/approach A comprehensive review of the scientific literature has justified the development of a behavioural model that explains satisfaction using a set of constructs...