.... This was verified resorting to a case study referring to the distribution center of a leading pharmaceuticals distributor in Italy. Major performances improvements resulted regarding manual operation by an experienced logistic manager, including a 40 per cent reduction of the cost per picked order line...

... and organize the raw case data including interview transcripts, typed notes from observations, organization documentation, and other published articles about the case. All case data were summarized and organized into files for each distribution center. 2. 2Edit data, summarize the case information...