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Keywords: E-satisfaction
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Journal Articles
Rami Mohammad Al-dweeri, Antonia Ruiz Moreno, Francisco Javier Llorens Montes, Zaid Mohammad Obeidat, Khaldoon M. Al-dwairi
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2019) 119 (4): 902–923.
Published: 04 December 2018
...Rami Mohammad Al-dweeri; Antonia Ruiz Moreno; Francisco Javier Llorens Montes; Zaid Mohammad Obeidat; Khaldoon M. Al-dwairi Purpose The purpose of this paper is to examine the dimensions of e-service quality, its effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal...
