Keywords: Electronic customer satisfaction
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Journal Articles
Industrial Management & Data Systems (2011) 111 (8): 1194–1213.
Published: 30 August 2011
.... (2007) found that satisfaction with electronic environments (in general) drives traffic to web sites and encourages repeated use of such sites. Spain Online banking Electronic customer loyalty Electronic customer satisfaction Electronic service quality E‐S‐QUAL ISO 9001 series Online...

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