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Keywords: Emotional chatbots
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Journal Articles
Harnessing emotional AI for mental health: technostress and user appraisals in chatbot engagement
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems 1–36.
Published: 29 April 2026
...., 2020) are known to influence chatbot adoption, yet these factors in emotional AI chatbots have not been holistically examined. In particular, prior research has rarely compared people who do not use emotional chatbots with those who do, despite evidence that studying non-users can illuminate critical...
