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Keywords: Expectation confirmation theory
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2020) 120 (12): 2397–2422.
Published: 02 September 2020
..., TRA, expectation confirmation theory (ECT) and the halo effect are integrated to develop the research model. Specifically, the integrated model is used to: (1) investigate the factors affecting online satisfaction and booking intention in online channels; (2) examine how online satisfaction...
Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2016) 116 (5): 1061–1083.
Published: 13 June 2016
... very limited attention to SCRM. The purpose of this paper is to use expectation confirmation theory to investigate the reasons for that. Design/methodology/approach – The authors use a combination of six mini case studies and a survey of 89 companies to show how a different attitude towards SCRM...
Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2014) 114 (9): 1453–1476.
Published: 07 October 2014
...Norshidah Mohamed; Ramlah Hussein; Nurul Hidayah Ahmad Zamzuri; Hanif Haghshenas Purpose – The purpose of this paper is to provide insights into individual's online shopping continuance intention. The research uses the Expectation Confirmation Theory and Technology Acceptance Model as theoretical...
