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Keywords: Expectation-disconfirmation theory
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2018) 118 (3): 506–523.
Published: 09 April 2018
... monitored for a long period (Swan, 2013 ; Choe et al., 2014). In this regard, it is necessary to understand how intermittent discontinuance is conceptualized and formed. This study presents an initial attempt to revise the expectation-disconfirmation theory (EDT) (Bhattacherjee, 2001), which...
