... measurement and ISs. Design/methodology/approach The paper examines how IS sophistication is linked to PMSs by investigating the use of performance measures in the Malaysian financial services industry. Data were collected from 140 financial institutions through self‐administered questionnaire survey...

... in financial service industry. For example, Ferruz and Vargas (2008) found that the incorporation of more information technologies and systems improved the explanatory power of macroeconomic variables in predicting expected investment fund returns. Lin and Chen (2008) proposed a new genetic‐based hybrid...

...Eugenia Y. Huang; Chia‐Yu Lin Purpose This paper derives a personalization framework for financial services by a literature review and examines the framework against the customer's perspective via the Delphi method. Design/methodology/approach The framework exhibits a product‐process viewpoint...