Keywords: Financial services
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Journal Articles
Industrial Management & Data Systems (2010) 110 (7): 993–1017.
Published: 24 August 2010
... measurement and ISs. Design/methodology/approach The paper examines how IS sophistication is linked to PMSs by investigating the use of performance measures in the Malaysian financial services industry. Data were collected from 140 financial institutions through self‐administered questionnaire survey...
Journal Articles
Industrial Management & Data Systems (2008) 108 (9): 1255–1268.
Published: 31 October 2008
... the efficiency of the firms listed on the TSEC and constructs portfolios by selecting the stocks with high efficiency values. Hsin‐Hung Chen can be contacted at: justlee6@ms31.hinet.net © Emerald Group Publishing Limited 2008 Data analysis Financial services Portfolio investment...
Journal Articles
Industrial Management & Data Systems (2005) 105 (1): 26–44.
Published: 01 January 2005
...Eugenia Y. Huang; Chia‐Yu Lin Purpose This paper derives a personalization framework for financial services by a literature review and examines the framework against the customer's perspective via the Delphi method. Design/methodology/approach The framework exhibits a product‐process viewpoint...

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