...Kangyin Lu; Jinxia Zhu; Haijun Bao Purpose – Human resources have become a key issue in relation to the strong competition between service firms. Therefore, the purpose of this paper is to explore the relationship between high-performance human resource management (HRM) within this field to firm...

...Milena Gómez-Cedeño; José María Castán-Farrero; Laura Guitart-Tarrés; Jorge Matute-Vallejo Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS...

... in a VCoP. Additionally, individual and collective effect of system quality and attitude toward incentives on knowledge sharing are also examined. Design/methodology/approach This is an empirical study that targets a major community of practice in human resource management (n=366), utilizing...

... satisfaction Job involvement Perceived organisational performance Management Slovenia Performance management Human resource management The way organisations manage their human resources impact various criteria of organisational performance (Combs et al., 2006). Although intensive...

... only incidentally in the public sector in Turkey. Human resource management (HRM) applications such as measuring employee satisfaction, performance development are widely used in private sector. Specifically, in developing countries such as Turkey, these applications are rarely used in the public...

... of emerging themes (Miles and Huberman, 1994). © Emerald Group Publishing Limited 2011 Australia Human resource management Information systems Public sector During analysis, codes were developed as patterns in the data emerged which provided the basis for cross‐case analysis and helped...

... technology Competences Human resource management Employee development The study of IT value within organizations has blossomed over the past decade as researchers have concerned themselves with “the transformational impact of information technology” (Agarwal and Lucas, 2005, p. 381). While early...

... for practitioners. Bonnie F. Daily can be contacted at: bdaily@nmsu.edu © Emerald Group Publishing Limited 2011 Environmental management Human resource management The primary focus of environmental management research has been on US and European firms. Consequently, there remains a need...

... , D.A. (2004), “ A deterrence theory perspective on personal web usage ”, in Simmers , C.A. (Ed.), Personal Web Usage in Workplace: A Guide to Effective Human Resources Management , Information Science , Hershey, PA , pp. 111 ‐ 24 . Monge , P.R. and Kirste , K.K. (1980...

... diverse devices that provide an excellent motivational and training field for scientific information service management (Mandelbaum and Zeltyn, 2007). Sung Ho Ha can be contacted at: hsh@mail.knu.ac.kr Customer services quality Operational research Human resource management Call centres...

... support systems Human resource management Programming and algorithm theory During the last two decades, the concept of human resource management (HRM) has represented a significant change of management direction and been used as one of the important ways to achieve an organization's competitive...

...Chin‐Yen Lin; Tsung‐Hsien Kuo Purpose This paper seeks to propose a conceptual structural equation model to investigate the relationships among human resource management (HRM), organizational learning (OL), knowledge management capability (KMC) and organizational performance (OP...

... at: emilio.alvarez@ccee.ucm.es © Emerald Group Publishing Limited 2007 Outsourcing Human resource management Information systems Transaction cost economics was the dominant paradigm used to study IS sourcing decisions during the twentieth century (Dibbern et al., 2004 ; Gottschalk...

... a solid framework, it is almost impossible to motivate employees to take effective steps for environmental improvement. Human resource management Management qualities Empowerment Feedback Environmental management It is necessary that management provide commitment to environmental...

... potential candidates. In this context, a variety of approaches including intelligent agents to facilitate the search for employment are reviewed. The impact of the Internet on human resources management from employees’ and employers’ perspectives and resulting trends are analyzed. Based on the author’s...

.../distribution center operations. © MCB UP Limited 2002 Human resource management Decision‐support systems Order picking In modern distribution industry, a distribution center (DC) must increase its operational efficiency (in both time and cost) to satisfy its customers’ high demands in low...

... in a research among leading Brazilian firms. The points that emerge as conclusions can be generalized for other countries. © MCB UP Limited 1999 Comparative studies Culture diversity Human resource management In the year 2000, Brazilians won’t just be celebrating the entrance into a new...

... major emphasis now should be on “IT‐supported business processes”. He points out that he cannot understand IS except in the context of business processes which he illustrates in Figure 1 [ 4 ]. © MCB UP Limited 1994 Design Globalization Human resource management Information systems...

... systems may need to be altered to fit the SDWT structure. Systems for handling hiring, discipline and other human resource management systems may require significant alteration under the SDWT structure. Information systems will be altered to provide broader, more open access to information. Without access...

.... There are three main advantages of such a system: staff benefit, manager support, cost saving giving a low‐cost programme with one‐year payback with evidence of 4:1 savings‐to‐investment ratios. © MCB UP Limited 1990 Counselling Employees Health and safety Human resource management Productivity...