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Keywords: Hyperexponential distribution
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2017) 117 (6): 1037–1057.
Published: 10 July 2017
... in a real call center. Design/methodology/approach Motivated by real call center data, the patience distribution is modeled by the hyperexponential distribution and is analyzed by its realistic significance, with and without delay information. Appropriate M/M/s/r+H2 queueing model...
