... performance enhancement. Design/methodology/approach We studied DAC development using the resource-based view and the IS success model based on empirical data collected via 19 semi-structured interviews. Findings Our findings show that data-related resource (including data, data systems, and data...

...Jengchung Victor Chen; Yawen Chen; Erik Paolo S. Capistrano Purpose The purpose of this study is to propose two additions to the existing IS success model to influence usefulness and satisfaction, and ultimately customer loyalty. This study posits that process quality and collaboration quality...