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Keywords: Impatient customers
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Journal Articles
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2017) 117 (6): 1037–1057.
Published: 10 July 2017
.... The customer patience on the four data sets almost can be characterized in the same way. In first ten of seconds the hazard rate is high, which indicates very impatient customers are not willing to waiting at all. Afterwards, the data sets are somewhat different in the sense that up to 1 min there are several...
