...Ignacio Tamayo-Torres; Leopoldo J. Gutiérrez-Gutiérrez; Francisco Javier Llorens-Montes; Francisco J. Martínez-López Purpose The purpose of this paper is to analyze the roles played by organizational learning (OL) and innovation in organizations immersed in the processes of adaptation...

... of a certified quality management system on this chain; and third, to analyze the effects of changes in this chain on different management team attitudes, namely, innovativeness. Design/methodology/approach – Based on a survey conducted in a sample of 370 hotels from the region of Madrid (Spain), the model...

...Wen-Hai Chih; Ling-Chu Huang; Tsung-Ju Yang Purpose – The purpose of this paper is to explore the prior knowledge perspective on e-business environments to maintain expertise by firms. The perspectives indicate the crucial of e-service innovation and emphasize the transformative learning...

...Sonia San‐Martin; Blanca López‐Catalán Purpose The purpose of this paper is to study the role that a relational variable (trust) and three personal variables (impulsiveness, involvement and innovativeness), may play as antecedents of satisfaction of mobile shoppers. Design/methodology/approach...

...Roman Kmieciak; Anna Michna; Anna Meczynska Purpose The purpose of this paper is to explore two basic research questions: what are the effects of information technology (IT) capability and employee empowerment on the innovativeness of small to medium‐sized enterprises (SMEs), and what...

... product performance. Design/methodology/approach The study used structural equation modelling to analyze empirical survey data from 251 manufacturers in Hong Kong. Findings The study found that modular design, product innovation, and internal coordination are positively correlated...