..., service, or suite of products and services (Huff, 1995) with a universally understood definition, methodology, and set of expectations. As Bergquist (1996) states: © MCB UP Limited 1997 Client‐server computing Infrastructure Interfaces Planning This paper discusses the process...

...Patrick W. Jordan Reports an empirical study investigating claims made for computer systems with direct manipulation interfaces – that they are easier to learn than systems with command‐driven interfaces, and that users form more positive attitudes towards them. Sixteen temporary secretaries were...