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Keywords: Internalization
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Journal Articles
Internalization of ISO 9001: a longitudinal survey
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2014) 114 (6): 872–885.
Published: 03 June 2014
...Erlantz Allur; Iñaki Heras-Saizarbitoria; Martí Casadesús Purpose – The purpose of this paper is to analyze the influence of the motivation to adopt International Standards Organization (ISO) 9001 on both the internalization of the standard, namely the active day-to-day use of its main underlying...
Journal Articles
Internalization of ISO 9000: an exploratory study
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2011) 111 (8): 1214–1237.
Published: 30 August 2011
...Iñaki Heras‐Saizarbitoria Purpose The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology...
