Keywords: Leader-member exchange
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Journal Articles
Industrial Management & Data Systems (2022) 122 (3): 752–773.
Published: 15 February 2022
... of their preferences (i.e. high uncertainty). This study investigates how such shops create service experience to customers by focusing on three constructs, namely, customer orientation, management commitment to service quality and quality of leader-member exchange in service systems with the uncertain and transient...

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