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Keywords: Management response
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Journal Articles
Effects of geographical proximity to headquarters on subunits' online reputation: an extended agency perspective
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems 1–28.
Published: 11 March 2026
.../methodology/approach By combining hotel online review and management response data from TripAdvisor with tax data from Texas public accounts in four cities in Texas, we obtain panel data of 10,330 observations from 556 hotels. A series of regression models was employed to test the hypotheses. Additionally...
Journal Articles
Why are consumers unwilling to recommend when urgently requested for WOM? The role of perceived responsibility
Available to Purchase
Journal:
Industrial Management & Data Systems
Industrial Management & Data Systems (2026) 126 (4): 1288–1311.
Published: 29 September 2025
... of interest. 19 11 2024 22 03 2025 19 08 2025 25 08 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only WOM request urgency Perceived responsibility WOM recommendation intentions Management response Moreover, previous...
Includes: Supplementary data
